The North American Guitar | Unit 9, Waterside | 44-48 Wharf Road | London | N1 7UX
Call us on 0207 835 5597 or Via Email
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Policies & Ordering

Ordering:

We accept all major credit cards (except American Express) directly for phone, email orders and in store purchases.

Secure on line payments can also be made through our website using PayPal as well as SagePay for credit and debit card transactions.

We also accept personal cheques but there may be a delay in shipping your guitar while your cheque clears with our bank.

For international purchases, we encourage a BACS bank transfer to our Coutts account. Bank account details will be sent on request.

We are able to take payments in UK Pounds Sterling, US Dollars and Euros.

Please note that, for international shipments, the buyer is liable for any import taxes or duty to get the guitar into the destination country.

For any further information on payments please contact us.

 

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Shipping & Returns:

Most instruments ship with a five-day appraisal period. This enables you to comfortably evaluate your purchase and determine if it’s right for you. 

Each instrument will be expertly packaged to the highest standards and shipped via our DHL or RoyalMail account. However if you have a preferable method not listed please contact us and let us know and we will do our utmost to accommodate. 

Upon receiving your instrument, please inspect it to ensure that the condition of the item is as described in your communication with us.

Please contact us immediately via phone or email if you find any damage to the case or instrument that wasn’t previously disclosed at the time of purchase.

If you decide to return the instrument, you must notify us via phone or email within five days of delivery. We will then issue a Return Authorisation and instruct you on how to make the return. We will not accept any returned items that do not have a previously arranged Return Authorisation. When sending the instrument back to us please ensure it is packed to the same standards in which it was received, using all supplied packaging. Unless instructed otherwise you must ship the instrument back to us within 48 hours of receiving the Return Authorisation.

Once the instrument arrives back to us, we will inspect it to ensure it is still in the same condition in which it left our showroom, then The North American Guitar will issue a refund for the full purchase amount.

 

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Privacy:

The North American Guitar is very careful with any information you provide us. 

We do not sell or share the information we collect to anyone.

We do use this information to provide you with a better service, internal record keeping, to communicate with you by email / telephone or post if you have ordered or purchased products from us, to share information about new products, services and events that may be of interest to you.