Buy With Confidence
Our number one priority is you, the customer, and your satisfaction with the perfect instrument for your needs. Therefore, when you purchase from us at The North American Guitar, you benefit from the following:
ORDER ONLINE OR BY PHONE
All our in stock guitars are available to purchase online and we treat each one to its own demo video in our own inimitable TNAG style, helping you to make an informed choice. You can call us on 0207 835 5597 if you'd like to purchase over the phone or talk with us about the best instrument for you.
All of our guitars are available to demo at our London showroom, and we'd love for you to pay us a visit to try out our guitars in a quiet, informal environment. To make an appointment, please give us a call or email us.
FREE UK EXPRESS DELIVERY
Whether you order online or by phone, for orders over £299, your order will be sent to you free of charge and, if you're in the UK, you'll receive it on the next working day!
FIVE-DAY REFUND POLICY
We've extended our appraisal period to five days, meaning you now have more time to get to know your guitar and, if you're not sure the instrument is right for you, you can return it to us for a refund. For UK orders over £2,000, we'll even cover the cost of returning the guitar back to us, but it must be in the same condition as sold, otherwise a re-stocking fee may be charged.
LIFETIME WARRANTY
When picking guitars to sell online and in our showroom, we are very particular about what we look for in the build quality of each brand, and only sell instruments that we are proud to play ourselves. As such, we offer a lifetime warranty on all guitars, giving you peace of mind that we'll be right here to assist in the unlikely event that you have any issues with your guitar.
INTEREST-FREE LAYAWAY PAYMENT PLAN
So you've picked your instrument, and there's only one left, but you just need a bit of time to get the funds together and you don't want to miss out on your dream guitar. What do you do?
The TNAG Layaway plan is an interest-free option for spreading the payment of your guitar across a period of up to 12 months. Simply pay a deposit now to reserve the guitar, and then, once you've paid the balance off either in one lump sum or in instalments, the guitar is yours!
For more information on our Layaway Payment Plan, please click here.
For more information on any of the above, or to make a purchase by phone, please call us on 0207 835 5597, alternatively you can drop us an email at hello@thenorthamericanguitar.com.