Policies & Ordering
We accept all major credit cards directly for phone, email orders and in store purchases.
Secure online payments can also be made through our website using credit/debit cards and PayPal.
We also accept personal checks but there may be a delay in shipping your guitar while your check clears with our bank.
For international purchases, we encourage a BACS / Wire bank transfer to our bank account. Bank account details will be sent on request.
We are able to take payments in US Dollars & UK Pounds Sterling.
Please note that, for international shipments, the buyer is liable for any import duties or local sales taxes due to get the guitar into the destination country or state.
For any further information on payments please contact us.
SHIPPING & RETURNS:
Each order will be expertly packaged to the highest standards and shipped via a tracked courier service.
Upon receiving your instrument, please inspect it to ensure that the condition of the item is as described in your communication with us.
Please contact us immediately via phone or email if you find any damage to the case or instrument that wasn’t previously disclosed at the time of purchase.
All US orders include a 72-Hour Appraisal Period. This enables you to comfortably evaluate your purchase in the first 72 hours and determine if it’s right for you, safe in the knowledge that you can return your order to us.
If you decide to return the instrument, you must notify us via phone or email within the first 72 hours after delivery. We will then issue a Return Authorization. We will not accept any returned items that do not have a previously arranged Return Authorization.
When sending the instrument back to us, please ensure it is packed to the same standards in which it was received, using all supplied packaging. Once the instrument arrives back to us, we will inspect it to ensure it is still in the same condition in which it left our showroom. Once this inspection has taken place, The North American Guitar will issue a refund for the full purchase amount within 14 days.
All return shipping costs are the responsibility of the customer on all musical instrument orders.
If, upon inspection, a guitar is not returned in the same condition it was sent to you in, a restocking fee may be deducted from the refund issued.
Please note the 72-Hour Appraisal Period is only applicable to all Musical Instruments purchased via our website www.thenorthamericanguitar.com and not applicable to in-store purchases at our Nashville showroom.
On Incoming Stock:
All deposits paid on an incoming 'stock' instrument are fully refundable at any stage.
If the full balance of the purchase has been paid in advance of the incoming stock the full refund is only available once the incoming stock sells.
If ‘incoming stock’ is purchased via TNAG LayAway a 25% non-refundable deposit is taken upon cancelation of the order.
On Bespoke Orders:
All 'TNAG Bespoke' deposit payments come with a five-day cooling-off period prior to the order being locked into the The North American Guitar's pre-reserved luthier build schedule. Once the five-day period has passed and the guitar specifications are locked into the build schedule, the deposit becomes non-refundable.
In the event that you need to cancel a bespoke order, the deposit paid will not be refunded.
If the full balance has been paid in advance of the commissioned order being cancelled, a refund for the balance less the 35% deposit paid will be returned once the guitar sells.
The North American Guitar is very careful with any information you provide to us.
We do not sell or share the information we collect to anyone.
We do use this information to provide you with a better service, internal record keeping, to communicate with you by email / telephone or post if you have ordered or purchased products from us, to share information about new products, services and events that may be of interest to you.