Policies & Ordering

  • We accept all major credit cards directly for phone, email orders and in store purchases. Secure online payments can also be made through our website using credit/debit cards and PayPal. We also accept personal checks but there may be a delay in shipping your guitar while your check clears with our bank. For international purchases, we encourage a BACS / Wire bank transfer to our bank account. Bank account details will be sent on request. We are able to take payments in US Dollars & UK Pounds Sterling. 
  • Each order will be expertly packaged to the highest standards and shipped via a tracked courier service. You will be given full tracking details after placing your order with us.
    Please note that for international shipments the buyer is liable for any import duties or local sales taxes due to get the guitar into the destination country or state.

    Upon receiving your instrument, please inspect it to ensure that the condition of the item is as described in your communication with us.
    Please contact us immediately via phone or email if you find any damage to the case or instrument that wasn’t previously disclosed at the time of purchase.
  • All orders include a 72-hour appraisal period. This enables you to comfortably evaluate your purchase in the first 72 hours and determine if it’s right for you, safe in the knowledge that you can return your order to us.

    If you decide to return the instrument, you must notify us via phone or email within the first 72 hours after delivery. We will then issue a Return Authorization (RA). We will not accept any returned items that do not have a previously arranged RA. You can request your RA from the sales contact you purchased from or by submitting the request to sales@thenorthamericanguitar with the subject line 'Return authorization & [your order number]'.

    When sending the instrument back to us, please ensure it is packed to the same standards in which it was received, using all supplied packaging. Once the instrument arrives back to us, we will inspect it to ensure it is still in the same condition in which it left our showroom. Once this inspection has taken place, The North American Guitar will issue a refund for the full purchase amount within 14 days.

    All return shipping costs are the responsibility of the customer on all musical instrument orders.

    Please note the 72-Hour appraisal period is only applicable to all musical instruments purchased via our website www.thenorthamericanguitar.com and not applicable to in-store purchases at our Nashville showroom. Restocking fees are applied when issuing refunds. When we confirm your return authorization, we will communicate any restocking fees that apply to your order and confirming the refund amount owed to you, minus any restocking fees.
     
    If, upon inspection, an instrument is not returned in the same condition it was sent to you in, additional fees may be deducted from the refund issued.

    Returns and refunds on general stock:
    As part of our 72-hour appraisal period, we offer the ability for customers to return musical instruments bought from our online store for a full refund, minus any restocking fees. If you are looking to return a guitar within the appraisal period, please request your RA as described above; once your RA has been accepted, we will communiate the full refund amount minus the relevant restocking fees.


    Returns and refunds on incoming stock:
    All deposits paid on an incoming 'stock' instrument are non-refundable after the five-day cooling period. If ‘incoming stock’ is purchased via TNAG LayAway a 25% non-refundable deposit is taken upon cancelation of the order.


    Retuns and refunds on bespoke and custom orders:
    All TNAG Bespoke or custom build deposit payments come with a five-day cooling-off period prior to the order being locked into the The North American Guitar's pre-reserved luthier build schedule. Once the five-day period has passed and the guitar specifications are locked into the build schedule, the deposit becomes non-refundable.In the event that you need to cancel a bespoke or custom order, the deposit paid will not be refunded. If the full balance has been paid in advance of the commissioned order being cancelled, a refund for the balance less the 35% deposit paid will be returned once the guitar sells.

Why Buy From The North American Guitar

Secure payment methods

We accept all major credit and debit cards as well as PayPal or bank and wire transfers

Flexible finance options

We offer an array of flexible finance options so that you can secure your dream guitar

Safe and secure packaging

All instruments ship in triple-layered guitar boxes stuffed with packing peanuts

Fully insured global shipping

We use the most trustworthy couriers to give peace of mind no matter the location

No hidden fees or taxes

What you see at checkout is what you pay so there are no surprises at your door

72-hour appraisal period

All our guitars come with an appraisal period meaning easy returns if you’re not satisfied