Selling with The Exchange

Terms & Conditions

View T&Cs

The Exchange Sell From Home service allows sellers to list their guitars for sale on the Exchange without having to physically send their guitar to our Nashville hub. By submitting your guitar for listing using our Exchange Sell From Home service you confirm that:
1. The guitar belongs to you, or you have written permission from the owner of the guitar to sell it on their behalf.
2. Photographs submitted with the listing are of the exact instrument being sold
3. The specifications provided match those that feature on the guitar, and any customisations or modifications are stated in the description provided.
4. Any major blemishes, damage or defects are shown in the photographs submitted and documented in your description of the instrument.
5. The condition of the guitar specified is true to the actual condition of the instrument.
6. Any changes to the condition of the instrument in the time between the listing being submitted to TNAG and it being shipped to the buyer are to be communicated to TNAG and, if necessary, the listing may be removed from the Exchange or new photography and descriptions may be required in order for the listing to be published to the Exchange.
7. You will notify TNAG if your guitar is no longer available for sale. We strongly advise that you exclusively list your guitar on the Exchange to ensure a swift and effective sale.
8. Once you are notified that your guitar has sold, you will ship your guitar to its new owner within 48 hours of receiving the packaging materials and shipping documents from TNAG.
9. You will follow the shipping guidelines provided to ensure that your guitar is packaged up securely for shipping.
10. Upon receipt of the guitar, the buyer has up to 72 hours
to confirm safe receipt of the guitar and to report any inconsistencies between the instrument and its representation on the Exchange and confirm that they are keeping the guitar beyond the 72-hour appraisal period. Once this confirmation has been received, you will promptly be paid.
11. You will receive the funds of the sale of the guitar less the 20% commission taken by TNAG.
By purchasing a guitar listed on the Exchange Sell From Home, you benefit from our Buy With Confidence promise.
Our number one priority is your satisfaction with the perfect instrument for your needs. We understand purchasing unseen can cause concerns and we want to ensure you, the customer, that you are protected all the way. Therefore, when you purchase from us at The North American Guitar, you benefit from the following:
• Each guitar is priced in USD, GBP and Euros with all ancillary charges for delivery to your door broken down for you at check-out.
• Ease of Payment. We accept all types of payment in all major currencies.
• Safe & Secure. Each guitar is professionally packed by our team of experts and is tracked throughout its journey until it is hand delivered to you at your door.
• 72-hour Appraisal Period. Each musical instrument purchased via our website comes with a 72-hour appraisal period, enabling you to try the instrument in the comfort of your own home.
However, in the unlikely event that your instrument does not meet your expectation in anyway, then please contact us within 72 hours of the delivery and a member of the TNAG team will issue a Return Authorization. We will not accept any returned items that do not have a previously arranged Return Authorization.
When you receive a guitar purchased via Exchange Sell From Home, you have 72 hours to:
1. Confirm the safe receipt of the guitar.
2. Report any inconsistencies between the instrument received and its representation on the Exchange.
3. Advise TNAG of any plan to return the guitar within the 72- hour appraisal period. Any return shipping costs are the responsibility of the buyer.
Any communication relating to the above must be made in writing to TNAG via email within 72 hours of the delivery of the guitar.
After 72 hours, TNAG and the seller relinquish any responsibility for misrepresentation, defect or damage to the guitar, and therefore neither TNAG nor the seller can be held responsible for any discrepancies or claims that arise after the 72 hours have elapsed.

Ready to sell your instrument?

Why Buy From The North American Guitar

Secure payment methods

We accept all major credit and debit cards as well as PayPal or bank and wire transfers

Flexible finance options

We offer an array of flexible finance options so that you can secure your dream guitar

Safe and secure packaging

All instruments ship in triple-layered guitar boxes stuffed with packing peanuts

Global shipping

We use the most trustworthy couriers to give peace of mind no matter the location

No hidden fees or taxes

What you see at checkout is what you pay so there are no surprises at your door

72-hour appraisal period

All our guitars come with an appraisal period meaning easy returns if you’re not satisfied